Privacy Policy

Last updated: February 14, 2017.

Skyid takes great care to protect your privacy and to secure the data that is stored on the servers. Skyid employs security professionals who implement the technical and organizational security during development and operations. Skyid takes measures to protect personal information against loss, misuse, unauthorized access, unauthorized disclosure, manipulation, or destruction. This Privacy Policy describes how Skyid handles the data it has access to.

Overview

When you use Skyid, you send pieces of data to Skyid; this can be a name, an e-mail address, or information relating to your contact informations. Other data is generated implicitly by your use of Skyid, e.g. log data. We use this information for internal analytical purposes to improve the product for you. Furthermore we employ other companies to perform tasks on our behalf and may need to share this information with them to provide services to you. We do not sell your data to third parties.

Log data

Skyid records certain requests and transactions in log files. This log data is used for troubleshooting, statistics, analytics, quality assurance, and to monitor system security and can be analyzed to that end. Skyid can publish anonymous statistics under the condition that no personally identifiable information can be derived from such statistics.
Skyid also uses KISSmetrics and Google Analytics to compile usage statistics. These services are provided by Space Pencil, Inc. and by Google, Inc., respectively. Their privacy policies can be found at http://www.kissmetrics.com/privacy-policy and http:www.google.com/privacy-policy.
Skyid anonymizes IP addresses before they are sent to Google Analytics.

Skyid works with Crashlytics (Fabric) to report any bug affecting our iOS and Android Apps. Crashlytics software is built into our IOS and Android App. If either app crashes during normal use, the app will send certain information about the incident to Crashlytics as applicable. This information consists of the device type, OS version and certain hardware information about your mobile device, and the time of the crash, the state of the application at the time of the crash, and stack traces. The information does not include your IP address or any other information that could be used to identify you or your mobile device individually, and does not include any other information from your mobile device. Click here to review Crashlytics privacy policy. Skyid also uses Google Analytics, Firebase analytics (https://firebase.google.com/docs/analytics/) and Amazon Mobile Analytics (https://aws.amazon.com/mobileanalytics/) and Facebook analytics.

Cookies

When you use Skyid, the service can store cookies on your computer. Cookies are little pieces of information that can help identify your browser and that can store information, e.g. application settings. Skyid uses cookies to track usage, to improve ease-of-use and the overall user experience, and to manage advertising inventories.

Advertising

Advertising is one of Skyid’s revenue streams. Therefore, Skyid displays advertisements on some of the services, e.g. on certain web pages or in e-mails. These advertisements can be targeted based on the information that is available to Skyid, e.g. language, IP address, poll content, etc. This targeting is always an automated process; none of the information used for targeting is analyzed manually or made available to advertising customers. In some cases, Skyid displays advertisements from Google’s AdSense or AdExchange network. These advertisements can be targeted based on the poll content. Google does not disclose that information and only uses it for the intended purpose. You can review Google’s Ads Privacy Policy here: https://www.google.com/policies/technologies/ads. Furthermore, you can use Google's Ads Preferences Manager to configure the right ads settings for you.
Skyid's paid services (Business Skyid) are ad-free.

Outdated contact information

You can delete outdated contact information manually at any time using the admin link. When deleting a information, that information will be deleted from the Skyid application databases but may be archived in some other form for internal analytical purposes to improve the product for you. Log data will not be deleted.

Inactive accounts

Skyid can delete user-accounts if they remain inactive (i.e. not accessed) for 1 year or longer.

Unauthorized access

Skyid implements several mechanisms to prevent unauthorized access to polls, accounts, or other data. User-accounts are protected by passwords. You should choose a secure password and ensure its confidentiality to prevent unauthorized access to your account.

Inviting from Skyid

As an option, you can contact and invite people to participate in your contact information from Skyid. In this case, Skyid needs to know the e-mail addresses of the people to be contacted. You can import the peoples contact information directly into your account at Skyid, and Skyid will use these e-mail addresses in the corresponding. Skyid stores these e-mail addresses in your user-account for your convenience; Skyid will be able to offer you the same contacts again next time you use the service. You can have Skyid delete all stored e-mail addresses any time using the corresponding function in your user-account. General remark: Like all other personal information, Skyid will not share participants' e-mail addresses with third parties. Skyid will not send any e-mail communication to participants' e-mail addresses without your consent.

Contacts integration

As an alternative (or complement) to the Skyid contacts, you can use your existing Google or Outlook contacts to gain access to the e-mail addresses of the people to be contacted. In this case, you authorize Skyid to access your contacts. Your contacts will still be stored at Google and Outlook. Please note also: The process of accessing your contacts is set up (thanks to OAuth) to make sure that Skyid at no time has access to your password.

Communication between you and Skyid

If you send Skyid a message, this message can be stored to process it, to compile statistical information, to improve our services and support, or to get in touch with you.

Payment processing

Skyid supports the leading payment processing providers, ex. PayPal. You can find their privacy policies here: PayPal. To make payments as easy and user-friendly as possible, Skyid sends your name and e-mail address to the providers during a payment process. All this information would be requested by the provider anyway.

Location of data

The Skyid databases are placed in Amazon’s datacenters across “zones” in the US and Europe to improve redundancy. The servers are located in USA, Europe and Asia. For failover purposes the data is duplicated on several cloud servers.

Sharing personal information

Skyid uses personal information according to the Terms of Service and this Privacy Policy. Your personal information will be search able for others users of Skyid. When your information will be shown, users who are not accepted by you, will only see your name, home city and profile photo. Skyid may share personal information with other companies or individuals only in the following limited circumstances: (i) Skyid has your consent; (ii) Skyid has good faith that there is a legal obligation to share the data; (iii) Skyid needs to access or share the data to protect the security of the service or of others users’ data; (iv) Skyid needs to access or share the data to protect Skyid’s rights and property or to enforce the Terms of Service.

Changes

Skyid reserves the right to update this Privacy Policy at any time. The most current version of this policy is available at Privacy Policy.